These Terms and Conditions apply to all bookings made with Otto Hospitality, operated by DL Property Management (Company Registration No. C 105761). By making a reservation, you confirm that you have read and agreed to these Terms. If you are booking on behalf of other guests, you accept these Terms on their behalf. This includes our Privacy & Cookie Policy, which forms part of these Terms.

 

1. About Us

“Otto”, “we”, “us”, or “our” refers to DL Property Management, operating Otto Hospitality at 57, Casa Vilhena, Triq San Gwann, Bormla (Cospicua), Malta.

“Guest”, “you”, or “your” refers to the person making the booking and all members of their party.

 

2. Reservations

A reservation is confirmed once you receive written confirmation from us (by email or via a booking platform).

Guests must be at least 18 years old to make a booking. All guests staying at the property must be included in the reservation, and occupancy limits must be respected.

We will always do our best to accommodate specific requests, but these cannot be guaranteed.

We reserve the right to decline or cancel a reservation where necessary.

 

3. Rates & Payment

All rates are quoted in Euros and include applicable taxes unless stated otherwise.

Payment may be made via:

• credit or debit card (processed securely) 

• bank transfer 

• approved booking platforms 

Unless otherwise stated, full payment is required at the time of booking.

Where bookings are made through third-party platforms such as Booking.com or Airbnb, their payment terms may also apply.

While we aim to ensure all information is accurate, we reserve the right to correct errors in pricing or availability and to cancel or amend bookings affected by such errors.

 

4. Security Deposit & Card Authorisation

A pre-authorisation hold of €200 may be placed on the card provided at the time of booking, typically within 48 hours prior to arrival.

This is not a charge, but a temporary hold to cover any potential:

• damage to the room or property 

• missing items 

• additional cleaning 

• unpaid charges 

The pre-authorisation will be released after check-out, provided no issues are identified.

By providing your card details, you authorise Otto to charge your card where necessary to cover:

• damage or loss 

• additional cleaning or repairs 

• breaches of these Terms 

• any outstanding balances 

Where the cost exceeds the pre-authorised amount, you remain liable for the difference.

We will notify you of any charges applied.

Guests must ensure that a valid payment method is maintained for the duration of their stay.

 

5. Cancellation & Refund Policy

Cancellation terms depend on the rate selected at the time of booking.

Flexible Rate

Where a booking is made under a flexible rate:

• Free cancellation is available up to 7 days before arrival

• Cancellations made within 7 days of arrival will be charged 100% of the booking value

Non-Refundable Rate

Where a booking is made under a non-refundable rate:

• The full booking amount is charged at the time of booking 

• No refunds are provided in the event of cancellation, modification, or no-show 

General Conditions

• All cancellations must be made in writing 

• In the event of a no-show, the full booking amount will be charged 

• Early departures are non-refundable 

For bookings made through third-party platforms, the cancellation policy shown on that platform will apply.

 

6. Check-In & Check-Out

Check-in is from 15:00
Check-out is by 11:00

Guests are required to present valid identification at check-in. This may include a passport or national ID card.

In accordance with Maltese tourism regulations, we are required to collect and record certain guest details for registration purposes. By making a booking and checking in, you agree to provide the information required for this process.

We reserve the right to refuse check-in where a valid form of identification or payment method is not provided.

Arrival instructions will be shared in advance of your stay. As we operate with flexible staffing, on-site staff may not always be present.

Late check-out may be available on request and may be subject to an additional charge.

 

7. Breakfast & Dietary Requirements

Breakfast is included unless otherwise stated.

If you have allergies or dietary requirements, please let us know at least 48 hours before arrival. While we will do our best to accommodate requests, we cannot guarantee that all requirements can be met.

 

8. House Rules & Guest Conduct

We ask all guests to be respectful of others and of the surrounding residential area.

In particular:

• Parties or events are not permitted 

• Smoking is not permitted indoors 

• Illegal substances or activities are strictly prohibited 

• Noise should be kept to a reasonable level, especially between 22:00 and 08:00 

We reserve the right to ask guests to leave without refund in cases of serious or repeated breaches of these rules.

We reserve the right to refuse a booking, refuse check-in, or terminate a stay where necessary to protect the property, other guests, or staff.

 

9. Pets

We welcome well-behaved pets, subject to prior approval.

To ensure a comfortable stay for all guests, the following conditions apply:

• Pets must be declared at the time of booking 

• Pets must be supervised at all times and must not be left unattended in rooms 

• Pets may be restricted from certain shared areas of the property 

• Pets must not cause noise, disturbance, or inconvenience to other guests 

Guests are fully responsible for:

• any damage caused by their pet 

• any additional cleaning required 

Where necessary, charges may be applied in line with our Damage & Loss and Additional Charges provisions.

We reserve the right to ask guests to remove a pet from the property if these conditions are not respected.

Assistance animals are permitted in accordance with applicable law.

We may limit or refuse pet bookings where designated pet-friendly rooms are fully allocated.

 

10. Damage & Loss

Guests are responsible for any damage caused to the room, its contents, or any part of the property during their stay.

We reserve the right to charge for:

• damage to property or furnishings 

• missing items 

• excessive cleaning 

Charges may be deducted from the security deposit or charged separately where required.

 

11. Additional Charges

In certain situations, additional charges may apply where the condition of the room or use of the property falls outside normal expectations.

These may include, but are not limited to:

• smoking inside the property (including triggering smoke alarms) 

• lost or unreturned keys or access devices 

• excessive cleaning required beyond standard housekeeping 

• damage to furnishings, fixtures, or equipment 

• removal or loss of items from the room 

Any such charges will reflect the reasonable cost of cleaning, repair, replacement, or disruption caused.

Where applicable, these charges may be deducted from the security deposit or charged to the card on file in accordance with these Terms.

We will aim to notify you of any such charges as soon as reasonably possible.

 

12. Liability

We take reasonable care to ensure the property is safe and well maintained.

To the fullest extent permitted by law, we are not liable for:

• loss or damage to personal belongings 

• indirect or consequential losses 

• events outside our reasonable control 

Nothing in these Terms limits liability where it cannot legally be excluded.

 

13. CCTV

CCTV operates in public areas of the property for safety and security purposes. No cameras are installed in private areas.

 

14. Force Majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including natural disasters, government restrictions, or other unforeseen circumstances.

 

15. Governing Law

These Terms are governed by the laws of Malta. Any disputes are subject to the jurisdiction of the Maltese courts.

 

16. Changes to These Terms

We may update these Terms from time to time. The version in force at the time of booking will apply.

 

17. Contact

DL Property Management
Otto Hospitality
57, Casa Vilhena, Triq San Gwann
Bormla (Cospicua), Malta

Email: admin@ottohospitality.com.mt